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Questions to ask your installer

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  • Do you have experience installing small renewable energy projects in Ontario or other jurisdictions? Can you provide a list of past customers who would be willing to provide references?
  • Are your installers qualified to install the project? Do they meet all necessary safety regulations, licensing and certification requirements?
  • Are you registered with the Better Business Bureau?
  • Do you provide warranties on your labour and products?
  • Do you have general liability insurance to cover property damage or injury?
  • Do you have any pending or active legal judgements against your company?
  • In addition to the installation, what other services do you provide? What are the costs of these services?
  • Will you assess my property to ensure that the system is installed at an optimal location? For example, will you ensure that my solar PV system is not in a shaded area? Or, will you ensure that my site has appropriate wind for a micro-wind turbine?
  • Will you order all the required equipment for the project? What is the full cost of the total installation?
  • What are the ongoing operating and maintenance costs I can expect and who will be responsible for them?
  • Will you arrange for all necessary approvals and permits? This includes:
    • building permits
    • authorization to connect from the Electrical Safety Authority
    • renewable energy approval, if required.
  • Will you work with my local distribution company to arrange for connection to the grid? This includes:
    • preparing the connection configuration diagrams
    • arranging for payment of the connection costs
    • helping prepare the connection agreement with the local distribution company
    • arranging for installation and testing of the meter.
  • Will you help me prepare my microFIT Program application?
  • For solar PV projects, will you provide written confirmation of the activities contributing to the domestic content level required by the microFIT Rules and contract?